Shipping Policy

1. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding California state holidays. Orders placed on weekends or holidays are processed on the next business day.

In accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR § 435) and California Business & Professions Code § 17538, if we are unable to ship your order within 30 days of receipt, we will notify you by email with a revised shipping date. You may then choose to wait or cancel for a full refund.

2. Shipping Methods & Carriers

Shipping rates are calculated in real time at checkout based on package weight, dimensions, destination, and selected service level. We partner with the following carriers:

• UPS — Ground, 2nd Day Air, Next Day Air
• USPS — Priority Mail, Priority Mail Express
• FedEx — Ground, Express Saver, 2Day, Overnight
• DHL — Express (select destinations)
• Freight carriers — palletized LTL freight for large equipment

You will see all available shipping options and their exact costs on the checkout page before you submit your order, as required by California Business & Professions Code § 17538.1 (disclosure of shipping costs prior to order completion).

3. Free Shipping Promotions

Free or discounted shipping may be offered for qualifying orders based on order total, destination, or product category. When a free shipping promotion applies, it will be automatically reflected at checkout. Free shipping offers apply only to the base shipping rate; expedited upgrades, freight surcharges, and insurance are not included unless explicitly stated.

4. Shipping Destinations

We ship to all 50 U.S. states, including Alaska and Hawaii (additional transit time and surcharges may apply). We do not ship internationally or to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) at this time.

We cannot ship to P.O. boxes for freight or signature-required deliveries. Please provide a physical street address for large equipment orders.

5. Large Equipment & Freight Delivery

Agricultural drones (DJI Agras T100, T70, T50, T40) and other large equipment ship via palletized LTL freight. Freight shipments have the following requirements:

• A delivery appointment is scheduled by the freight carrier by phone before delivery.
• An adult signature is required at delivery.
• The recipient must inspect the shipment for damage before signing the delivery receipt.
• Liftgate service is available upon request for residential deliveries without a loading dock.

Please note any visible damage on the delivery receipt before signing. Concealed damage must be reported within 48 hours of delivery (see Section 8).

6. Partial Shipments

Orders containing multiple items may be shipped in separate packages or freight shipments based on availability, size, and warehouse location. You will not be charged additional shipping for partial shipments — the total shipping cost shown at checkout covers all packages in your order. Each shipment will have its own tracking number, and you will receive a shipping confirmation email for each.

7. Hazardous Materials & Lithium Batteries

Drones and their lithium-ion / lithium-polymer (Li-ion / LiPo) batteries are classified as hazardous materials (Class 9, UN3481 / UN3091) under U.S. DOT and IATA regulations. These items are shipped in compliance with all applicable hazmat packaging, labeling, and carrier requirements.

• Batteries shipped separately or installed in equipment are packaged to prevent short circuits.
• Some battery-only shipments may be restricted to ground service to certain destinations.
• California Proposition 65: Lithium batteries and some drone components may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.

8. Damaged, Lost, or Misdelivered Shipments

Visible damage: If your package arrives with visible external damage, note the damage on the carrier's delivery receipt before signing, then contact us within 48 hours with photos of the damaged packaging and contents. We will file a claim with the carrier and arrange a replacement or refund.

Concealed damage: If damage is discovered after opening an apparently intact package, contact us within 48 hours of delivery with photos. Retain all original packaging for carrier inspection.

Lost shipments: If tracking shows your package was lost in transit or never arrived, contact us. We will open a carrier investigation and, once confirmed lost, ship a replacement or issue a full refund at your option.

Misdelivery: If a package is marked delivered but you did not receive it, wait 24 hours (carriers sometimes mark deliveries prematurely), then contact us. We will work with the carrier to locate the package.

9. Tracking Your Order

Once your order ships, you will receive an email with tracking number(s) and a link to track your shipment. You can also view order status and tracking information in your account dashboard. For freight shipments, the carrier will call to schedule a delivery appointment.

10. Shipping Address Accuracy

Please verify your shipping address before submitting your order. We use address validation at checkout, but you are responsible for providing a complete and correct delivery address. If a package is returned to us due to an incorrect or insufficient address provided by the customer, additional shipping charges will apply to reship the order. If the error is ours, we will reship at no cost to you.

11. California-Specific Disclosures

As a California-based business, Valley Aerial Ag complies with the following state consumer protection requirements:

• Shipping cost disclosure (B&P Code § 17538.1): All shipping costs are disclosed before you complete your order.
• Shipping time disclosure (B&P Code § 17538): If an order cannot be shipped within 30 days, we will notify you and offer a refund.
• Consumer Legal Remedies Act (Civ. Code § 1750 et seq.): We do not engage in deceptive shipping practices, hidden fees, or false delivery claims.
• Proposition 65 (Health & Safety Code § 25249.5 et seq.): Warnings are provided for products containing chemicals regulated under Prop 65.

Some agricultural drone products may be subject to additional state or federal regulations, including FAA Part 137 (agricultural aircraft operations) and California Department of Pesticide Regulation (DPR) requirements for pesticide application equipment. Regulatory restrictions, if any, are noted on the individual product page.

12. Shipping Restrictions

Certain products may be restricted from shipping to specific states or regions due to FAA regulations, state pesticide application laws, or carrier hazmat limitations. If an item cannot be shipped to your address, it will be indicated at checkout or on the product page. If you place an order that we later determine cannot be legally shipped to your location, we will cancel the order and issue a full refund.

13. Contact Us

Questions about shipping? Call us at 1-855-CVAA-747 or email info@valleyaerialag.com. Our team is available Monday–Friday, 8:00 AM – 5:00 PM Pacific Time.